The Empress Crest Concierge offers a wide range of services to its members as well as its customers.
These concierge services cater to the customer’s requirements ranging from the Empress Crest Enhanced Ownership Program to Marina reservations, Private Jet bookings, to specific sports and concert ticket purchases and even the requirement of specific, specialized errand and information services.
Membership for Empress Crest is a selective process that is initiated at the time a customer purchases one of the products.
Upon purchase the customer is automatically entered into the membership circle. The value components associated with the membership depends on the type of products purchased.
For example, the purchase of an Empress Crest yacht would entail the member with VIP access to a host of itineraries from selected marina access and special VIP benefits to a range of advantages on the luxury excursions program. Similarly, the purchase of luxury accessories from Empress Crest would enable the member to special discounts on other products and services and maintenance promotions on the products purchased.
As all products of Empress Crest are limited edition productions, each product is serial numbered to ensure authenticity and historical value.
Member benefits varies from time to time and can also change due to seasonal and promotional aspects.
Memberships are automatically renewed each year on the basis of purchasing at least one product from Empress Crest each year. Similarly, a membership may be closed if no purchase is made during a 12 month period.
For Empress Crest Excursions, the Empress Crest Value (ECV) offers its member the ability to request for additional services during the excursions program, including personalized food and drinks, to requesting tickets, to arranging specialized events.
The Empress Crest Active Priority Service for Empress Crest Excursions is used for any type of emergency that requires a dedicated team of specialists’ intervention in the areas of medical, disorientation or any other emergency.
Using a range of options available to the members, it can be activated to allow for emergency services to identify and respond immediately.
* Specific emergency response teams are available in an exclusive number of countries and regions deemed important for the safety of clients.
Each item sold by Empress Crest Haute Jewelry and Luxury Accessories is serialized to ensure uniqueness and individuality of workmanship.
Each item has a distinctive maintenance program specially designed and planned for the up-keep of the item as much as possible to its original state of purchase no matter the age of the item.
* Please note some items tend to change color, texture or its chemical composition due to wear and tear, and atmospheric or environmental changes in its surroundings. Such changes may be beyond the service levels of the maintenance program.
Empress Crest Active Priority Service (ECAPS) for Empress Crest Haute Jewelry and Luxury Accessories is currently inactive.